If you have any questions, please read our FAQs or simply write us an e-mail.
Write us an eMail
Here you will find frequently asked questions.
You can place an order in our online shop as follows:
Select your desired reservation option in our online shop and place it in your personal shopping cart. By pressing the “Buy” button, you are submitting a binding offer for concluding a purchase agreement. You can now pay directly by credit card or PayPal, or via invoice if you’d prefer. You will receive our confirmation and invoice within 24 hours by email. A binding purchase agreement is only concluded when you receive this confirmation email.
The reservation options offered in our online shop include your table reservation as well as the food vouchers/menus listed within the offer description in the online shop. Please note that all our reservation options include food vouchers. Our prices do not correspond with the value of the food vouchers but reflect the actual market price.
If you book the surprise package, you select the date and time of your table reservation (afternoon or evening). However, you are unable to select the beer tent yourself in this package. This flexibility allows us to offer the package at a substantially cheaper price.
Whether you are looking for a personal shuttle service to the event, a tour of the Oktoberfest or exclusive accommodation, our team is happy to help you find the perfect arrangement to make your Oktoberfest experience truly unforgettable. To find out more, call us on +49 89 231414718 or send us an email at firstname.lastname@example.org.
We look forward to putting together the ideal VIP package for you.
We accept payments via PayPal, debit, credit card or a normal bank transfer. The credit card payment is also handled via PayPal. We also accept the processing of the payment via a lawyer as a trustee. You also receive an invoice from us with VAT included at a rate of 19% on the overall amount, which we are also able to address to your business as required. By the way, all prices listed in our online shop are gross prices.
All orders have to be paid for within seven working days after we send our invoice. Your booking is only binding after payment is received. If you would like to pay by PayPal or credit card, please pay directly within the online shop.
You will typically receive all of the required documents for your table reservation 5-10 day before the event will start. The reservation documents can however be delivered directly to your hotel address in Munich on request. In an effort to ensure the secure shipping of your documents, we work closely with our shipping partners DHL Express, GO Express and UPS. If your documents are lost in the post, despite the utmost care on our part, it goes without saying that we accept full liability and guarantee you a replacement reservation free of charge.